Return and Exchange

1. Eligibility for Returns

We only accept returns in case of a damaged product received. We do not accept returns.

2. Initiating a Return

To initiate a damage product return, please contact our customer support team at +91 8074198144 or leatherpuppet.ss77@gmail.com. Provide your order number, a detailed reason for the return, and relevant photos and videos.

3. Return Shipping

Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7 days.

5. Exchanges

Exchanges applicable on only wrong product received.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 24 Hrs. We will arrange for a replacement or refund, including any associated shipping costs.

7. Cancellation of Orders

Orders cannot be canceled once they have been processed or shipped. Please contact us as soon as possible if you need to cancel your order.

8. Contact Information

If you have any questions or concerns regarding our exchange and return policy, please contact our customer support team at +91 8074198144 or leatherpuppet.ss77@gmail.com. Note: This exchange and return policy are subject to change without prior notice. Please check our website for the most up-to-date information.